FAQ

1. How long does delivery take?

Processing time: 3 working days. Transit time: 2–4 working days. Estimated total delivery time: 5–7 working days. Full details in our Shipping Policy.

2. Do you offer free delivery?

Yes — delivery is free on all UK orders, with no minimum spend.

3. Where do you deliver?

We deliver across mainland United Kingdom. We do not offer international delivery at this time.

4. What happens if I receive a faulty product?

If your item arrives faulty or damaged, contact us within 48 hours of delivery with photos — replacement or refund is entirely at our expense. See our Refund & Return Policy.

5. Can I cancel my order?

Yes — you can cancel any time before dispatch by emailing our support team, for a full refund.

6. What is your return policy?

You have 30 days from delivery to return an item. Email us, complete the return questionnaire, wait for our approval (within 72 working hours), then send the item back tracked. Full process in our Refund & Return Policy.

7. When will I receive my refund?

Once we receive and inspect your return, your refund is processed within 7 days to your original payment method.

8. Do your products come with a guarantee?

Yes — every Arken light is covered by a 2-year anti-corrosion guarantee, in addition to your statutory rights under the Consumer Rights Act 2015.

9. How do I track my order?

You receive a tracking number by email as soon as your order ships.

10. Are your lights really suitable for outdoors?

Yes — every Arken light is weatherproof, rated IP54–IP65 depending on the model (the rating is shown on each product page): sealed against rain and dust, with a corrosion-resistant finish, made for walls, gardens, patios and pathways. Models rated IP54 are best sited under some cover, such as a porch or overhang.

11. How are the lights installed?

Each light is hardwired to standard UK mains (220–240V) and comes with fixings and fitting instructions. We recommend installation by a qualified electrician, in line with UK wiring regulations.

12. Do you have a physical shop?

We are online-only, which lets us offer a carefully chosen selection with fair pricing.

13. Can I place a bulk or trade order?

Yes — for trade or bulk enquiries, please contact our support team.

14. How do I exchange a product?

We're happy to exchange an item within 30 days of receipt. Email us at contact@arkenlighting.co.uk with your order number and the item you'd like instead. Once we've approved the return and received the original item (new, unused, in its complete original packaging), we dispatch the replacement; any price difference is settled at that stage. For a change-of-mind exchange, return postage is at your expense; for a faulty or incorrect item, we cover all costs.