Shipping policy

At Arken Lighting, we do everything we can to get your order to you quickly, safely and transparently.

1. Delivery area

We deliver to mainland United Kingdom. We do not offer international delivery at this time.

2. Delivery costs

Delivery is free on all orders, with no minimum spend. No shipping fees are charged at checkout.

3. Processing time

Your order is prepared within 3 working days (Monday–Friday, excluding UK bank holidays). Orders placed at the weekend or on a bank holiday are processed from the next working day.

4. Transit time

Once dispatched, transit takes 2 to 4 working days anywhere in mainland UK.

5. Total estimated delivery time

Estimated total delivery is 5 to 7 working days between your order and delivery.

6. Order tracking

You receive a confirmation email when your order is placed, then an email with your tracking number as soon as your parcel is dispatched.

7. Damaged parcels

If your parcel arrives damaged, contact us within 48 hours of delivery with photos at contact@arkenlighting.co.uk. A replacement or refund will be offered.

8. Lost parcels

If your tracking shows no movement well beyond the estimated time, contact us — we will open an enquiry with the carrier. Once loss is confirmed, we either ship a replacement item or issue a full refund.

9. Incorrect address

Please double-check your address at checkout. If a parcel is returned to us due to an incorrect or incomplete address, contact us and we will arrange re-delivery as soon as it reaches us.

10. Returns

You have 30 days from delivery to return an item. Full conditions and process in our Refund & Return Policy.

Arken Lighting — Email: contact@arkenlighting.co.uk · Phone: +44 7488 813472 · Support: Monday–Friday, 9:00 AM–5:00 PM (UK time), reply within 24 working hours.